Loki Soluções Corporativas Ltda, registered under CNPJ 63.809.730/0001-58, and Loki Capital Fomento Mercantil Ltda, registered under CNPJ 64.852.630/0001-77, both headquartered at Av. Prof. Francisco Morato, 4886, Conj 187, Vila Sonia, São Paulo/SP, CEP 05520-200, hereinafter jointly referred to as "Loki" or "We", are committed to protecting the privacy and personal data of our clients, partners and visitors.
This Privacy Policy describes how we collect, use, store and protect your information when using our website and our services of Financial BPO, CFO as a Service, Business Consulting and Capital (factoring).
1. Definitions
- Personal Data: Information relating to an identified or identifiable natural person.
- Data Controller: The entity that determines the purposes and means of processing personal data.
- Data Processor: The entity that processes personal data on behalf of the Controller.
- Processing: Any operation performed on personal data, such as collection, storage, use and deletion.
2. Data We Collect
2.1. Website Visitors (Leads)
- Name, corporate email, phone number and job title (via contact forms or content downloads)
- Navigation data (cookies), IP address and device type
2.2. Clients (For service contract execution)
- Company registration documents, partner identification documents
- Bank statements, OFX files, PIX keys, corporate card data
- Transaction records, invoices and contracts
3. How We Use Your Data
We use collected data for:
- Service delivery and contract execution
- Communication about our services and updates
- Improvement of our website and services
- Compliance with legal and regulatory obligations
4. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers who process data on our behalf (cloud infrastructure, analytics)
- Regulatory authorities when required by law
- Professional advisors (accountants, lawyers) as necessary for service delivery
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- AES-256 encryption at rest and TLS 1.3 in transit
- Multi-factor authentication for system access
- Regular security audits and penetration testing
- Access controls and segregation of duties
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent at any time
- Lodge a complaint with the relevant data protection authority
7. Contact
For privacy-related inquiries, contact our Data Protection Officer:
Email: [email protected]
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.